• Ccacs-Of-Ontario
  • Discover a different kind of health care environment.

    Our work touches the lives of more than 637,000 people across Ontario each year.

    Even if you’re not fully aware of what a CCAC does, chances are that we have already made a difference in the life of someone you know. Each year, Community Care Access Centres (CCACs) of Ontario serve as a single point of contact for people who need access to community health care and personal support services. The focus of our work is on enhancing quality of life.

    CCACs assist people of all ages and cultures, whatever the diagnosis. This makes for a highly diverse client population with diverse health care needs. To our clients, the face of the CCACs is often a highly skilled team of 3,500 Care Coordinators who play a pivotal role in helping them – and their families – navigate the complexities of the health care system. Care Coordinators do not play a clinical role; they plan and implement services, not provide treatment.

    Care Coordinators have the opportunity to work and make decisions independently, while using shared best practices and assessment tools as part of an inter-professional team. They conduct face-to-face or telephone assessments and balance each client’s unique needs with available health care resourcesto plan their care from their own homes or communities.

    While it is true that Care Coordinators make up the majority of our staff, we also hire Registered Nurses to deliver nursing care, such as mental health nursing services in school boards. Under the direction of the Ministry of Health and Long-Term Care, our Nurse Practitioners also provide direct nursing outreach services for various complex, high-risk/high-needs populations, including palliative clients. CCACs are large organizations with many other roles to fill. New grads in the health care disciplines, for example, can work as Team Assistants, and there are opportunities for experienced professionals in IT, Finance, HR and other support functions.

    Go to ccacjobs.ca to learn more and apply.

    Follow us on Twitterto receive all the latest jobs.

    Hear from some of our employees on ourwebsiteor on YouTube.

  • Company

      Today, community-based care is the fastest growing area of health care in Canada, and the CCACs of Ontario play an integral role in making sure that residents have access to the care they need, where and when they need it most.

      CCACs are funded by Local Health Integration Networks through the Ministry of Health and Long-Term Care. CCACs are divided into 14 geographic areas,with offices in many communities, and many opportunities to provide quality care within a client-centred philosophy. Together, we help thousands of people by arranging for the delivery of health support services in their homes, schools, work environments, community health centres and shelters. ...


  • Working Environment

      Care Coordinators may work in a variety of settingsto plan and coordinate care – the community, a local hospital or a CCAC office – and have the opportunity to impact lives in many ways.

      In the community, they conduct face-to-face assessments in clients’ homes and connect them to available or alternative resources. Community-basedCare Coordinatorswork with clients like three-year-old Matthew, who has cerebral palsy and other disabilities, and whose parents required help to find the right support services in the community so he can live at home.

      Those working on-site at a hospital interact directly with physicians, patients, families and members of the multidisciplinary hospital team. They provide bedside patient assessments and may either expedite the patient’s discharge into the community or advocate on behalf of those for whom returning home would not be safe. For example, when 80-year-old Martina was being discharged from the hospital, the Care Coordinator assigned to her local hospital helped prepare the way so she could continue to live safely in her own home. ...


  • Work/Life Balance

      A recent employee survey yielded some very interesting results. More than half of our Care Coordinators are experienced professionals who joined our team at a certain stage in their lives and careers. Some were looking for a change of pace from the usual hospital environment. Others welcomed the chance to work close to where they lived.

      Whatever the reason, the fact is that CCACs are present in many communities and can offer career opportunities to suit a wide variety of lifestyles,including that of individuals seeking to achieve a better work/life balance.


  • Learning & Development

      While, professionally, Care Coordinators may be Registered Nurses, Occupational Therapists, Physiotherapists, Registered Dietitians, Speech-Language Pathologists or Certified Social Workers,their role within Ontario’s CCACs requires a strong interdisciplinary focus.

      In addition to the experience, expertise and skills they have gained in their own field, they must be able to bring to each client’s situation solutions that integrate their inter-professional perspective and knowledge of health services and resources in Ontario.

      There is ALWAYS SOMETHING NEW TO LEARN. Within this inter-professional team, there is ample opportunity to share and exchange information, strategies and approaches. And, since they work with such a diverse client group to meet such a wide range of needs, skills and knowledge development is part of every day. ...



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